FAQ

If you wish to exchange an item, please send us an email with your order details.

Once we’ve reviewed your request and checked our stock, we’ll let you know if your desired shoes are available.

To be eligible for an exchange, your item must be in the same condition as when you received it and in its original packaging.

For exchanges, shipping costs from our platform to your delivery address are not covered, and return shipping costs to our logistics platform are at your expense.

If you wish to return an item, please send us an email with your order details.

To be eligible for a return, your item must be in the same condition as when you received it, and in its original packaging.

We also offer free returns for orders over €220, to ensure your experience is as pleasant as possible.